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Infra Tech Support Practitioner

Accenture
Posted on
Accenture logo

Experience
1 - 3 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Infrastructure Support Specialist
Job Type
ONSITE

Job Description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace.Ensure production systems are available and operating according to defined Service Level Agreements.Drive incident and outage resolution and maintain clear communication throughout the process.Facilitate the restoration of service to the production environment efficiently and effectively.Establish disaster recovery procedures to safeguard operational continuity.Maintain data retention practices in alignment with organizational standards.

HERE''S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management.A minimum of 0 of experience in relevant related skills.Bachelor''s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Beginner proficiency in problem solving.Intermediate proficiency in communication.Beginner proficiency in incident management.Intermediate proficiency in disaster recovery planning.Beginner proficiency in data retention practices.