Job Description
Role: Head of Technology and Operations.
About role:
This is a transformation mandate, not a maintenance one. Platform reliability, feature velocity, and operational execution are the primary growth constraints today. The person stepping into this role will be accountable for removing those constraints: building AI-first capabilities across recruiter and candidate workflows, and rebuilding the operations function to be best-in-class.
WHAT WILL YOU OWN:
- Platform technology: engineering delivery, reliability, and feature velocity across all product lines
- AI for productivity and operations: deploying AI-driven automation across technology and ops workflows, including assisted delivery, candidate sourcing, and internal tooling
- AI for matching and platform intelligence: owning the development of better algorithms, relevance ranking, and AI-assisted shortlisting that makes the platform meaningfully smarter over time
- Operations: end-to-end service delivery quality, including sourcing ops, recruiter support, and SLA-driven execution
- Process and tooling: internal infrastructure (dashboards, activation tracking, productivity tools) that enables the customer success and sales teams to operate effectively
- Vendor and infrastructure management: costs, architecture decisions, and third-party integrations
WHO WE ARE LOOKING FOR:
Experience and background
- 13+ years of experience with meaningful stints in both technology leadership and operational delivery
- Has built or rebuilt a tech and ops function, not just managed a steady-state one
- Understands product-market dynamics in platform businesses (recruitment, marketplace, or SaaS context preferred)
- Has worked in a startup or transformation context where speed and resourcefulness matter more than headcount
Mindset and orientation
- AI-first in practice: has built or shipped AI-driven features, not just evaluated them
- Comfortable operating with ambiguity, low-process environments, and incomplete information
- Measures technology by its impact on hiring share, adoption, and customer success, not system elegance alone
- Can build new things and retire old ones without losing team morale
WHAT WE ARE NOT LOOKING FOR
- Someone who needs a large team to feel effective
- Someone who defaults to building over buying, or vice versa, without evaluating the business case
- Someone who treats technology and operations as separate kingdoms rather than an integrated delivery system
REPORTING AND CONTEXT
This role reports directly to the Business Head and is a member of the core leadership team. The person will interface regularly with Naukri's central technology organisation for platform integration and shared infrastructure decisions.