Hiver
Overview
Hiver is a customer service platform that helps teams manage shared inboxes like support@, sales@, and info@ directly from Gmail. It empowers teams to collaborate efficiently, assign emails, track progress, and provide timely responses to customer inquiries, all within a familiar Gmail interface. Hiver also offers features such as collision detection, email templates, and reporting to improve customer service efficiency and quality.
About Us
Hiver was founded with the goal of simplifying customer service management for teams that rely on email. Recognizing the challenges of managing shared inboxes and the need for seamless collaboration, Hiver developed a platform that integrates directly with Gmail, providing a unified workspace for customer service teams. The company focuses on empowering teams to deliver exceptional customer experiences through efficient email management and collaboration.
Vision
To be the leading customer service platform for teams that want to manage their customer interactions directly from Gmail.
Mission
To empower customer service teams to deliver exceptional customer experiences through seamless collaboration and efficient email management.
Culture
Hiver fosters a culture of collaboration, innovation, and customer focus. They value teamwork, open communication, and a commitment to providing exceptional customer service. The company encourages employees to contribute their ideas and take ownership of their work. They prioritize creating a supportive and inclusive environment where everyone can thrive.