Hiring Senior Associate - Servicenow Developer

Role & responsibilities

Key Responsibilities

1. Integration Design & Development

• Develop integrations using REST/SOAP, IntegrationHub spokes, Custom Actions, MID Server, and Scripted REST APIs.
• Configure and implement integrations between ServiceNow and external platforms (ERP, CRM, identity systems, licensing systems, custom apps).
• Build secure, scalable, and reusable integration patterns.

2. Flow Designer & Automation

• Create automated flows using Flow Designer, Subflows, and Data Streams.
• Integrate flows with external endpoints and handle complex transformation logic.
• Implement orchestration-style workflows for multi-step API interactions.

3. Data Transformation & Mapping

• Create Transform Maps, Data Sources, and Import Sets for inbound data flows.
• Design field mapping strategies for bi-directional integrations.
• Ensure data accuracy, normalization, and CMDB/CSDM alignment where applicable.

4. API Management

• Develop and manage Scripted REST APIs, API Gateways, and webhooks.
• Implement authentication methods:
• OAuth 2.0
• Basic Auth
• Mutual TLS
• API Keys
• Troubleshoot API failures, latency issues, and payload errors.

5. Integration Monitoring & Troubleshooting

• Use tools such as ECC Queue, System Logs, Rest Message Logs, MID Server Logs, etc.
• Monitor integration health, throughput, and error conditions.
• Resolve production issues and perform root-cause analysis.

6. Security, Governance & Best Practices

• Apply ServiceNow integration security best practices.
• Ensure least privilege access, credential vault usage, and secure token management.
• Follow coding standards, naming conventions, and architectural guidelines.

7. Collaboration & Documentation

• Work closely with architects, process owners, and platform teams.
• Translate integration requirements into technical specifications.
• Maintain documentation for interface designs, data contracts, and integration flows.