Freshworks
Overview
Freshworks Inc. is a software development company that provides cloud-based customer engagement software. It offers a suite of products designed to help businesses manage customer support, sales, marketing, and IT service management. Their products are used by businesses of all sizes across various industries to improve customer experiences and streamline business operations.
About Us
Freshworks Inc., founded in 2010 and publicly traded on NASDAQ (FRSH), provides customer experience software via a SaaS model. Originally a customer support solution, Freshworks has expanded its offerings to include a comprehensive suite of customer engagement tools, encompassing help desk, CRM, marketing automation, and collaboration functionalities. Serving a diverse clientele from SMEs to large multinational corporations, Freshworks has experienced substantial growth through strategic acquisitions, continuous innovation, and significant venture capital investments. This growth is attributed to the company's commitment to ease of use, affordability, and seamless integration, setting it apart with intuitive, cost-effective, and scalable solutions. Freshworks' continued expansion is driven by its growing customer base, strategic partnerships, and ongoing product development informed by customer feedback and evolving market trends, ensuring its solutions remain relevant and effective. The focus remains on providing accessible and powerful tools to enhance customer experiences across various touchpoints.
Vision
To be the leading provider of customer experience solutions globally.
Mission
To empower businesses of all sizes with simple and effective customer experience software.
Culture
- Freshworks cultivates a collaborative, innovative, and fast-paced work environment prioritizing customer-centricity, transparency, and open communication. - Employee empowerment, continuous learning, and a commitment to well-being and work-life balance are central to the company culture. - Freshworks fosters an inclusive and diverse atmosphere.
Headquarters
Chennai