Experience
3 - 8 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Fraud Investigation Manager
Job Type
Not specified
Job Description
Payoneers mission is to empower anyone, anywhere to participate and succeed in the global economy
If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!
Life at Payoneer is a global community, where youll work with colleagues all over the world, in a hybrid or remote work frame
As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others
Were looking fora self-learner and proactive thinker a strong leader who works well under pressure with a hands-on spirit and a can-do approach!
What will you be doing
Managerial:
Lead and manage a team of FinCrime analysts / Risk Data Analysts
Coach, train, motivate, and drive the performance of the team
Ensure FinCrime/Risk Operations are performed smoothly, effectively, and efficiently, while meeting regulations and SLAs
Manage team practices, provide ongoing feedback, foster teamwork and collaboration, and meet team and company goals
Support the team to achieve its operational objectives, manage workloads and analystsprofessional development
Set individual and team KPIs, ensure adherence, and manage expectations and performance
Prioritise and balance competing operational urgencies, ensuring critical reviews and escalations are handled promptly and effectively
Oversee day-to-day queues and ensure quick turnaround for time-sensitive payment reviews
Professional:
Manage professional aspects of Risk data analysis and risk controls development, and act as an escalation point
Supervise and monitor Risk research and deliverables
Ensure performance based on established goals, benchmarks and milestones
Drive innovation and automation to support scale and efficiency
Ensure consistency in practices, policies, and procedures
Identify and address gaps and opportunities in performance
Lead real-time monitoring and investigation of high-priority transactions, ensuring swift decision-making and minimal business disruption
Oversee operational queues and manage short review-time SLAs for payment holds and escalations
Collaborate with Business and Product teams to provide rapid responses on urgent cases and maintain strong alignment with business priorities
Interpersonal:
Work closely with other teams and departments to develop risk-related tools, processes and products that improve both risk mechanisms and customer experiencemunicate and collaborate with large enterprise clients and external partners
Partner closely with Business Teams to ensure clear communication, alignment on priorities, and effective handling of time-sensitive reviews
Act as a bridge between Risk Operations and the business, balancing customer experience with risk mitigation under tight timelines
Is this you
The Payoneers Are
Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient
Have you done this kind of stuff
Bachelors degree a must
At least 3 years of proven managerial experience a must
Minimum 2 years of professional experience in online risk/compliance management, fraud prevention, or risk operations within a global payments/remittance/e-commerce environment a must
Excellent communication skills in English (written and spoken) a must
A positive, energetic, and communicative people-person a must
Data-driven mindset with strong analytical skills and proficiency in SQL, BigQuery, and BI platforms a must
Proven cross-team collaboration and interpersonal skills
Highly organized, energetic, and proactive
A problem solver who thrives under pressure
Flexible, emotionally agile, and adaptable to change in a fast-paced environment
Independent thinker with initiative who can see processes through
Who We Are
Payoneer(NASDAQ: PAYO) is the worlds go-to partner for digital commerce, everywhere
From borderless payments to boundless growth,Payoneerpromises any business, in any market, the technology, connections and confidence toparticipateand flourish in the new global economy
Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worlds leading brands,Payoneeroffers a universe of opportunities, open to you
If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!
Life at Payoneer is a global community, where youll work with colleagues all over the world, in a hybrid or remote work frame
As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others
Were looking fora self-learner and proactive thinker a strong leader who works well under pressure with a hands-on spirit and a can-do approach!
What will you be doing
Managerial:
Lead and manage a team of FinCrime analysts / Risk Data Analysts
Coach, train, motivate, and drive the performance of the team
Ensure FinCrime/Risk Operations are performed smoothly, effectively, and efficiently, while meeting regulations and SLAs
Manage team practices, provide ongoing feedback, foster teamwork and collaboration, and meet team and company goals
Support the team to achieve its operational objectives, manage workloads and analystsprofessional development
Set individual and team KPIs, ensure adherence, and manage expectations and performance
Prioritise and balance competing operational urgencies, ensuring critical reviews and escalations are handled promptly and effectively
Oversee day-to-day queues and ensure quick turnaround for time-sensitive payment reviews
Professional:
Manage professional aspects of Risk data analysis and risk controls development, and act as an escalation point
Supervise and monitor Risk research and deliverables
Ensure performance based on established goals, benchmarks and milestones
Drive innovation and automation to support scale and efficiency
Ensure consistency in practices, policies, and procedures
Identify and address gaps and opportunities in performance
Lead real-time monitoring and investigation of high-priority transactions, ensuring swift decision-making and minimal business disruption
Oversee operational queues and manage short review-time SLAs for payment holds and escalations
Collaborate with Business and Product teams to provide rapid responses on urgent cases and maintain strong alignment with business priorities
Interpersonal:
Work closely with other teams and departments to develop risk-related tools, processes and products that improve both risk mechanisms and customer experiencemunicate and collaborate with large enterprise clients and external partners
Partner closely with Business Teams to ensure clear communication, alignment on priorities, and effective handling of time-sensitive reviews
Act as a bridge between Risk Operations and the business, balancing customer experience with risk mitigation under tight timelines
Is this you
The Payoneers Are
Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient
Have you done this kind of stuff
Bachelors degree a must
At least 3 years of proven managerial experience a must
Minimum 2 years of professional experience in online risk/compliance management, fraud prevention, or risk operations within a global payments/remittance/e-commerce environment a must
Excellent communication skills in English (written and spoken) a must
A positive, energetic, and communicative people-person a must
Data-driven mindset with strong analytical skills and proficiency in SQL, BigQuery, and BI platforms a must
Proven cross-team collaboration and interpersonal skills
Highly organized, energetic, and proactive
A problem solver who thrives under pressure
Flexible, emotionally agile, and adaptable to change in a fast-paced environment
Independent thinker with initiative who can see processes through
Who We Are
Payoneer(NASDAQ: PAYO) is the worlds go-to partner for digital commerce, everywhere
From borderless payments to boundless growth,Payoneerpromises any business, in any market, the technology, connections and confidence toparticipateand flourish in the new global economy
Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worlds leading brands,Payoneeroffers a universe of opportunities, open to you