Experience
1 - 2 yrs
Job Location
Indore, India
Vacancy
1
Designation
Field Support Engineer
Job Type
ONSITE
Job Description
Appalto Electronics Pvt. Ltd. is looking for Field Support Engineer to join our dynamic team and embark on a rewarding career journey
- Responding to customer inquiries and resolving technical issues via phone, email, or chat
- Conducting diagnostic tests to identify the root cause of customer issues
- Providing technical guidance to customers and walking them through solutions to resolve their problems
- Collaborating with development teams to escalate and resolve complex technical issues
- Maintaining accurate records of customer interactions and issue resolutions in a CRM system
- Participating in the development and delivery of customer training and support materials
- Communicating with customers and internal stakeholders to provide status updates on issue resolution
- Strong technical background and understanding of hardware and software systems
- Excellent communication and interpersonal skills
- Experience with CRM and ticketing systems