Experience
1 - 4 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Field Support Engineer
Job Type
ONSITE
Job Description
Customer Support Engineers provide ongoing support to complex Operations Technology (OT) systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base. Your Impact
What You Will Do
- AMC activities at Customer site .
- Troubleshoot, resolve, or escalate, and document customer incidents in a timely , efficient and professional manner according to contract maintenance and warrant.
- Document all customer interaction.
- Actively contributing ideas for better customer service and continuously improve the quality of service provided.
- Showing a passion for continued learning, staying up to date with new technology and trends.
- Work with other technical teams for the inputs and their support in day-to-day activities
What You Will Need
- Bachelor s degree in Electrical/Computer/Software Engineering , and/or equivalent years of relevant work experience .
- Power Utility experience preferred. Related industry experience from other fields may be considered.
- Exposure to SCADA/control systems - Having knowledge on Monarch SCADA system is an added advantage.
- Must have good knowledge on Communication and SCADA protocols like IEC101, IEC104, MODBUS and DNP . Related experience may be considered.
- Must have good knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle. Related experience may be considered.
- Must be well familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge) . Related experience may be considered.
- Excellent Customer Management Skills.
- Excellent communication and writing skills, and the ability to facilitate your own meetings as necessary.
- Good troubleshooting skills.
- Knowledge of computer programming. An introduction to C programming at minimum.
- Ability to work on several projects in parallel in a fast-paced environment.
- Strong initiative to find creative solutions to problems.
- Confident enough to contribute ideas and solutions, but humble and self-assured enough to honour and support the ideas of others.