Exotel Global
Overview
Exotel Global is a full-stack customer engagement platform helping businesses of all sizes across emerging markets simplify customer engagement. It offers a suite of solutions including cloud contact center, conversational AI, and marketing automation, enabling businesses to deliver exceptional customer experiences across various channels like voice, messaging, and social media. Exotel focuses on providing scalable, reliable, and affordable solutions for businesses in Southeast Asia, India, the Middle East, and Africa.
About Us
- Exotel is a leading cloud communication platform provider offering voice, SMS, email, and chat tools, customizable for various business needs and integrated seamlessly into workflows via a SaaS subscription model. - Founded in 2011, Exotel has achieved significant growth, serving thousands of global businesses across diverse sectors and consistently enhancing its platform with new features driven by customer feedback and technological advancements. - Exotel prioritizes reliability, scalability, and ease of use, offering a robust and efficient communication solution with advanced features like AI-powered chatbots and strong partnerships with leading technology providers. - The company is committed to customer success, providing comprehensive support, including 24/7 assistance and detailed documentation. - Exotel’s consistent expansion reflects its ability to adapt to the ever-evolving communication landscape and maintain a strong position in the global market.
Vision
To be the leading customer engagement platform in emerging markets, empowering businesses to build stronger relationships with their customers.
Mission
To simplify customer engagement for businesses in emerging markets, enabling them to deliver exceptional customer experiences and drive growth.
Culture
- Exotel cultivates a collaborative, innovative, and transparent workplace with open communication and mutual respect. - They prioritize employee empowerment through continuous learning and development opportunities. - Work-life balance and a positive, supportive atmosphere are key aspects of their culture. - Exotel is strongly focused on customer success and achieving excellence. - The company fosters an inclusive environment with regular team-building activities to build camaraderie.
Headquarters
Bangalore / Bengaluru