Executive

We are seeking a knowledgeable and dedicated IT Support professional to join our dynamic team. The ideal candidate will possess a thorough understanding of essential IT services, specifically in the areas of Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), Active Directory Management, and Windows Operating System installations. This role is critical in ensuring the smooth operation of our organization's IT infrastructure and will involve providing technical support, troubleshooting issues, and maintaining various network services. The selected individual will collaborate closely with other IT staff members to implement technology solutions that enhance productivity and resolve technical concerns while documenting processes for knowledge sharing. As an integral part of our organization, the IT Support professional will be responsible for managing user accounts, configuring network settings, and performing system updates. Your expertise will significantly contribute to maintaining a reliable and efficient IT environment, fostering effective communication within the team and with end-users to deliver exceptional support and service. If you are a proactive individual with a passion for technology and problem-solving, we encourage you to apply and be part of our commitment to excellence in IT support services.

Responsibilities

• Provide technical support for users experiencing issues with Windows installations and configurations.
• Manage and configure DHCP and DNS settings to ensure efficient network resource allocation.
• Administer Active Directory for user account management, including creation, modification, and deletion of user accounts and groups.
• Respond to and resolve support tickets in a timely manner, ensuring effective communication with users throughout the process.
• Conduct system updates and maintenance to ensure the smooth operation of all IT infrastructure components.
• Assist in the planning and implementation of IT projects, including hardware upgrades and new software deployments.
• Document all support procedures, configurations, and technical solutions for future reference and continuous improvement.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support, with a strong focus on DHCP, DNS, Active Directory, and Windows installations.
• In-depth knowledge of networking concepts and protocols, including TCP/IP and subnetting.
• Strong problem-solving skills with the ability to troubleshoot hardware and software issues effectively.
• Excellent communication and interpersonal skills to interact positively with users and team members.
• Ability to work independently and manage multiple tasks simultaneously under tight deadlines.
• Certifications in relevant technologies, such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+, are highly desirable.