Experience
1 - 6 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Deskside Support Engineer
Job Type
Not specified
Job Description
Job Description
- Provide first-level hardware and software support in a 24 7 rotating shift environment including night shift
- Handle user incidents and service requests, following defined escalation procedures
- Install and configure hardware and computer peripherals on end-user systems
- Deliver IT support for desktops, laptops, and related devices
- Perform weekly and monthly patching activities and coordinate with end users
- Troubleshoot Windows PCs, M365, Microsoft Office, Active Directory, VDI, and VPN issues
- Support peripherals such as printers, scanners, and POS systems
- Work closely with IT teams to resolve technical issues and maintain service continuity
- Diploma / ITE in Hardware or Software Engineering (or equivalent)
- Basic networking knowledge (Routing Switching)
- Familiarity with SCCM (good to have)
- Knowledge of ITIL processes (good to have)
- Strong troubleshooting and customer support skills
- Ability to work in rotating 24 7 shifts
- Minimum 1+ year of technical support or deskside engineering experience
- Hands-on experience supporting Windows environments and Microsoft tools
- Experience providing on-site or deskside IT support
- Exposure to patch management processes