CXForward
Overview
CXForward provides advisory, technical design, systems integration, and training services for Pegasystems' & Adobe's industry-leading 1:1 engagement solutions, whether it be a new customer engagement program, to help revamp an existing program, or to revive a program that is underperforming. OUR SERVICES: ADVISORY SERVICES: • Our Advisors work with you to understand the customer engagement challenges your company is facing and help to determine the best solution to meet your needs. • Our expertise and partnerships with the leading industry players enable us to design a solution that optimizes your current capabilities while objectively identifying any new technology investments necessary to achieve your business objectives. • We also help you identify the requirements for a successful implementation, including data needs; systems integration, staffing and training requirements; KPI and reporting specifications, and ongoing systems management processes. IMPLEMENTATION SERVICES: • We have more senior 1:1 engagement specialists than any of our competitors – by a wide margin. • Our implementation teams customize an implementation plan based upon your company’s preferred methodology whether it’s agile, scrum, or waterfall. • We have development teams in the U.S. and India, enabling us to lower our costs while increasing speed to market. Our expert design patterns, configuration process, and ‘build for reuse’ strategy also expedites solution delivery and ROI. CERTIFIED TRAINING: Our certified training programs are led by delivery experts with extensive experience using Adobe’s AEP and Pega’s CDH platforms. We also go beyond the “classroom “ and provide on the job coaching to help ensure peace of mind while teams get up to speed. TALENT INFUSION: With our staff augmentation services, you can supplement your team with our experienced practitioners until they are trained and up to speed. You can also hire them to join your team.
About Us
CXForward was founded on the belief that customer experience is the key differentiator in today's competitive market. They are a team of experienced CX professionals with a passion for helping businesses transform their customer relationships. They take a data-driven approach to CX, using analytics and insights to identify areas for improvement and measure the impact of their work. They are committed to delivering measurable results and helping their clients achieve their CX goals.
Culture
CXForward fosters a collaborative and customer-centric culture. They value innovation, creativity, and a passion for delivering exceptional results. They encourage continuous learning and professional development, and they provide a supportive environment where employees can thrive. They emphasize teamwork and open communication, and they are committed to building a diverse and inclusive workplace.
Headquarters
Atlanta, Georgia