Experience
4 - 9 yrs
Job Location
Kolkata, India
Vacancy
1
Designation
Voice Customer Support Executive
Job Type
ONSITE
Job Description
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally.
- Provide excellent customer service and ensure satisfaction.
- Collaborate with internal teams to achieve business objectives.
- Analyze customer feedback and suggest improvements.
- Develop and maintain strong relationships with customers.
- Identify and escalate complex issues to senior management.
Job Requirements
- Minimum 1 year of experience in a related field, preferably in CRM/ IT Enabled Services/BPO.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Proficient in using computer applications and software.
- Excellent interpersonal and teamwork skills.
- Adaptability to changing situations and priorities.
- Company name: TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.