Customer Care Executive

Role: Customer Support Associate - International FinTech Voice Process

Eligibility

• Graduates and Undergraduates can apply
• Freshers and experienced candidates are welcome
• Immediate joiner preferred
• Excellent English communication skills (C1 level)
• Clear pronunciation with strong grammar and fluecy

Job Responsibilities

• Handle inbound and outbound customer calls related to financial transactions and money transfer services.
• Assist customers with queries, transactions, account related issues, and complaint resolution.
• Provide accurate information while ensuring excellent customer service.
• Maintain high-quality communication with proper grammar, pronunciation, and professionalism.
• Meet productivity, quality, and compliance targets as per process requirements.
• Document customer interactions accurately in the system.
• Follow company policies, security, and confidentiality guidelines.
• Work effectively in rotational shifts and collaborate with team members to deliver a seamless customer experience.

Work Schedule

• 5 working days per week
• 9.5-hour shift (8.5 hours login)
• Rotational shifts and rotational week-offs

Salary

• Freshers : 28,000 CTC + 2,000 Performance Linked Incentive (PLI)

• Experienced : Up to 43,000 CTC + 2,000 Performance Linked Incentive (PLI)

Relocation Benefits

• Relocation bonus after successful completion of 3 months
• One way travel ticket
• 10 days of hotel accommodation

Key Requirements

• Excellent spoken English with neutral accent
• No major pronunciation or grammatical errors
• Strong customer service and problem-solving skills
• Ability to work in rotational shifts
• Positive attitude and willingness to learn