Customer Support Executive

Roles and Responsibilities :

• Handle international customer calls, resolve their queries and concerns in a timely and professional manner.
• Provide excellent customer service by understanding their needs, addressing issues promptly, and escalating complex cases when necessary.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.

Job Requirements :

• 0-2 years of experience in an International BPO environment specifically handling CSE (Customer Support Executives) roles.
• Strong proficiency in Hindi language is required; knowledge of English is also essential.
• Experience working on Inbound Voice Processes (IVR) systems is preferred but not mandatory.