Experience
3 - 5 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Engineer- Customer Support
Job Type
ONSITE
Job Description
- Support and troubleshoot software applications
- Manage customer cases/issues through to resolution
- Verify, reproduce and isolate faults in software, as reported by the Customers
- Answer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.
- Serve as customer advocate throughout the customer lifecycle
- Must be willing to work in shift based on business needs
- Apply analytical thinking and strong technical troubleshooting skills
- Learn and adopt new technologies and services
- Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues
- Perform account management tasks such as case reviews, customer conference calls and assisting with project go-lives
- Travel as needed and work extended hours under tight deadlines when required
- Education
- Engineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines with CGPA of 7.5 or higher
- Experience
- 3-5 years of experience in Technical / Product support (Application Support), including at least 2 years supporting Enterprise Software Solutions
- Experience in container terminal, shipping, or logistics industries preferred.
- Exposure to container terminal automation is a plus.
- Technical Skills
- Strong analytical and technical troubleshooting skills across various applications and technologies
- Hands-on experience with JAVA, XML, Apache and client-server applications.
- Knowledge and experience in coding with Core Java/Groovy is advantageous
- Familiarity with MS SQL Server, Oracle, Java frameworks (Spring, Hibernate, J2EE)
- Understanding of relational database structures and web-based enterprise solutions
- Soft Skills
- Excellent written and verbal communication in English.
- Strong Customer Service orientation
- Detail-oriented, self-motivated and assertive communicator
- Ability and willingness to work in shifts and collaborate in virtual teams across locations
- Leadership, time management and organizational skills