Job Description
JOB DESCRIPTION
Job Title: Customer Success Analyst
Company: Krishna Jewellers Pearls & Gems Private Limited (KJPGPL)
Location: Jubilee Hills, Hyderabad
Reporting To: Data Operations Manager
Why Join KJPGPL as a Customer Success Analyst?
- Day shift role for a better work-life balance
- Competitive compensation in the market
- Prime office location in Jubilee Hills, Hyderabad
- Strong career growth opportunities
- Positive and employee-friendly work culture
- Opportunity to work with a trusted and reputed jewellery brand
About the Role
We are looking for a detail-oriented and customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights.
The ideal candidate will play a key role in optimizing the customer journeyfrom initial contact to long-term engagementwhile maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS.
Key Responsibilities
1. Customer Interaction & Outbound Calling
- Make effective and productive outbound calls
- Engage with customers based on assigned segments
- Ensure adherence to KPIs such as Handling Premier Customers Profiles, KYC updation, Explaining about schemes and offers, collecting referrals, Inviting for a store visit, Post sales service calls.
2. Performance & Analysis
- Analyze call data and customer interactions to identify trends and areas for improvement
- Improve customer experience and retention through actionable insights
- Regularly update customer details and interaction notes
- Validate and maintain the customer database
Qualifications
- Any Graduate
- 15 years of outbound calling experience preferred
- Experience in outbound call centre operations will be preferred
- Proficiency in any two languages among Telugu, Hindi, and English preferred
- Immediate joiners are preferred
Skills Required
- Strong customer service and relationship-building abilities
- Basic knowledge of CRM tools
- Customer empathy and attention to detail
- Good voice modulation and listening skills
Compensation & Benefits
- Compensation: 3,00,000 to 6,00,000 per annum (CTC), depending on the candidate's qualifications, experience, and interview performance.
- Provident Fund (PF)
- Paid leaves
- Daily snacks
- Yearly bonus
- Health insurance
- Learning and development opportunities
- Friendly and supportive work environment