Customer Service Specialist

Job Title: Customer Service Specialist

Location: Chennai
Experience: 5-8years

CTC : 6LPA-7LPA

Notice period : Immediate to 15days only

Hands-on experience  Excellent communication ,Customer interactions via calls/emails, Support Client queries ,workflow management, Operational queries.

Job Description:

• Liaison and manage relation with sister offices and customers
• Ability to manage multiple priorities simultaneously; flexible, and adaptable to change
• Dealing with internal & external customers and situations with a professional and resourceful manner for resolution
• Ensuring depth of deliverables and on the timeliness of deliverables
• Drive through day-to-day operations in the customer service task.
• Respond to customer service issues in a timely manner with problem solving attitude.
• Liaison with Various teams such as Research, and Quality Control team to ensure timely and effective delivery of customer deliverables.
• Maintain accurate records and document all customer service activities and discussions.
• Working with Senior Management Teams to achieve Department’s and D&B’s vision and mission.
• Knowledge in research/ consultancy/ financial services.
• Bachelor’s /master’s degree or equivalent qualification in Finance/ Accountancy/ Banking Economics/ Business Studies from a top-tier university or from reputed institutes.