Experience
2 - 3 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Customer Relation Executive
Job Type
ONSITE
Job Description
- Customer Interactions: Interact with customers via various channels, including phone, email, chat, or in-person, and provide prompt and courteous responses to inquiries and concerns
- Issue Resolution: Listen to customer complaints, problems, or requests, and work to resolve them effectively and efficiently
- This may involve coordination with other departments within the organization
- Feedback Collection: Gather feedback and suggestions from customers to help improve products or services
- Relay this feedback to relevant departments within the organization
- Customer Education: Educate customers about products or services, guiding them on how to use and get the most value from what the organization offers
- Maintaining Records: Keep detailed records of customer interactions, issues, and resolutions in a customer relationship management (CRM) system
- Customer Retention: Focus on retaining customers by identifying potential churn risks and implementing strategies to keep them engaged and satisfied