Customer Quality Assurance - Dewas

Role & responsibilities

Position is responsible for Planning, Scheduling , Procurement & Monitoring of RM , Tracking downtime , RMC saving through VA/VE , SOB & AL , Tracking of incoming premium Freight , resolving QA issues with the suppliers ensuring adequate coordination of supplier capacity/ capability relative to Demand, track supplier performance in terms of delivery rating.

• Understand and address product quality issues raised by customers
• Ensure timely response for customer concerns and drive corrective actions
• Strictly adhere to the standards of service for customers or clients
• Meet with vendors, customers, quality representatives and company personnel to discuss and resolve quality problems
• Ensure accurate root cause analysis are conducted on all quality issues under warranty in a timely manner
• Ensure relevant tests are performed to identify areas of quality improvement
• Achieve the required CSAT rating for all customers for own Plant
• Attend to customer audits; Visit and implement actions on audit findings and communicate the same to the customers
• Prioritize and highlight customer complaint/ grievance to the Plant Head and concerned process owners.
• Publish weekly reports on status of all critical complaints and corrective actions taken
• Perform a detailed analysis on the reports generated and present it to senior management for decisions
• Review the reports and make recommendations to improve the quality and resolve the issues that are hindering the processes.

Preferred candidate profile

Graduate with 7-10 years of experience.