Customer Communications and Success Lead

In this role, you will

• Respond to support requests from customers over chat, email, and phone

• Pro-actively reach out to customers over various channels to understand our gaps and their needs

• Write blog posts and articles to better communicate with our users and prospective customers

To succeed in this role, you must have the following skills/traits

• Relentless customer focus

• Ability to understand the domain (GST), the strengths and limitations of GSTZen, the needs and constraints of our customers, and help our customers in a way beneficial to the customer and GSTZen

• Sharp listener

• Strong written (English) and verbal (English and Hindi) communication skills

• Comfortable in Microsoft Excel

• Above average Analytical skills