Customer Care Executive

Role & responsibilities

Handling inbound calls

- Providing resolution to customer complaints/queries

- Escalating complaints to the right level as per escalation matrix

- Ensuring loop closure of escalated complaints informing customer

- Capturing Customer Satisfaction level with solution provided.

- Making other outbound calls on provided database.

- Branch Visit

Preferred candidate profile

2-3, year experience in handling hard core Inbound and Outbound calls of loan products

Skills

- Should have good ccommunication skills

- Fluent in Hindi, English and Kannada/Tamil

- Should be able to work with a Team

- Good at ccomputers and knowledge of Excel