Experience
Up to 1 yrs
Job Location
India
Vacancy
1
Designation
Customer Care Executive
Job Type
Not specified
Job Description
Job Responsibilities
- Handle customer queries and provide timely and accurate resolutions through voice, email, chat, or other support channels.
- Respond to customer requests, complaints, and service-related issues professionally.
- Understand customer requirements and provide appropriate information about products/services.
- Maintain a high level of customer satisfaction and ensure positive customer experiences.
- Follow up on unresolved queries and coordinate with internal teams for timely resolution.
- Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.
- Explain product features, policies, processes, and service procedures to customers.
- Escalate complex issues to the appropriate department or supervisor.
- Achieve assigned customer service, quality, productivity, and response-time targets.
- Follow established customer service processes, scripts, and company policies.
- 0-1 years of experience in Customer Care / Customer Support / BPO / Telecalling.
- Excellent verbal and written communication skills.
- Good listening, problem-solving, and interpersonal skills.
- Basic knowledge of MS Office, CRM, email, and customer support tools.
- Customer-focused and patient approach.
- Ability to handle difficult customers professionally.
- Comfortable working in rotational shifts, if required.