Customer Care Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering timely resolutions.
• Process customer requests for product information, orders, returns, and exchanges in a professional manner.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-6 years of experience in BPO or call center environment.
• Excellent communication skills with the ability to handle high-pressure situations calmly.
• Proficiency in voice processing technology and ability to work effectively in a fast-paced environment.