Crm Manager

Overall responsibility for the smooth functioning of customer services which includes generating of error free documentation, organized record keeping and file retrieval system, effective customer communication and coordination with sales team.

Role & responsibilities

• Supervision of generation & authorization of all customer documentation such as agreements, invoices, money receipts. possession documents etc
• Day to day management of back office operations
• Maintenance of updated customer files, record keeping and maintaining a file retrieval system
• Effective closure of customer queries/complaints
• Effective coordination with sales team for smooth operations
• Generating & monitoring post Sales MIS
• Responsible for quarterly update of Sales related data as required under RERA
• Document and maintain SOPs for Back office operations

Preferred candidate profile

• Excellent communication skills written as well as verbal
• Proficiency in MS Office
• Customer focus and quality orientation
• Coordination and conflict resolution skills
• Efficient handling of a team