Ultimate Success - AEM Sites and Assets Professional

Job Summary

The opportunity: AEM Senior Technical Consultant / Architect position is a client-facing role requiring both technical and business/marketing knowledge and skills. Resource work to gather and understand client's unique business requirements and provide expert guidance by sharing best practices and recommendations to our Customer/Implementation Partners in building customized solutions to meet their business reporting needs through the AEM platform.

Must Have

• Act as a lead point of contact for any customer engagement.
• Build trusted advisor relationships with our clients and implementation partners.
• Ability to demonstrate value to customers and partners and help them adopt and scale in their maturity roadmap.
• Become an expert in integrating Experience Cloud products and the methods by which they can be used to optimize online businesses.
• Gain an indepth knowledge of a client's website architecture, online business model, and online marketing strategy.
• Gather, document and help form/guide client business requirements, key performance indicators, and other functional and/or technical requirements.
• Review customized solution design and implementation strategies.
• Validate implementation and follow through on issues until resolved.
• Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
• Identify gaps, highlight risks, and document feedback or recommendations based on your assessments in standard artifacts with best-in-class quality.
• Communicate proactively and effectively to customer/implementation partner teams on assessments and recommendations throughout the project lifecycle.
• Provide advisory to key stakeholders with industry best practices and recommendations throughout the implementation process.
• Assist with enablement and desk-side coaching to customers/partners on product features, ad-hoc queries and future maturity roadmap.
• Interact frequently with client/implementation partner teams-marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails.
• Manage customer expectations appropriately and keep projects on schedule and within scope.
• Manage multiple client engagements simultaneously.
• Work and collaborate with Adobe internal teams and client/implementation partners.
• Technical writing and PowerPoint presentation creation.

Additional Responsibilities

• Work and collaborate with other project peers, technical experts, project managers and client/implementation partners.
• Enable existing/new team members with new product features, project-based learnings and support with any issues or queries.
• Participate within the Adobe technical community to develop and share best practices and processes.
• Create and/or leverage strong processes and standardized templates to deliver better quality and timely delivery.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.