Experience
2 - 5 yrs
Job Location
Nagpur, India
Vacancy
2
Designation
CRM Consultant
Job Type
Not specified
Job Description
Role & responsibilities
Lighthouse Info Systems Pvt. Ltd., an ERP-based IT company at IT Park, Nagpur, seeks a
CRM Functional Consultant with experience in the manufacturing domain. The ideal candidate should have successfully implemented a CRM Solution in the FMCG or Mfg. domain.
Key Responsibilities:
- Gap Analysis & Documentation: Prepare SRS, FRD, BRD, and Training Manuals.
- CRM Implementation & Training: Configure, implement, train, and secure client sign-off.
- Risk Mitigation: Conduct periodic project reviews and manage risks proactively.
- Leadership & Collaboration: Guide juniors and coordinate with department heads to meet organisational goals.
- Project Management: Define scope, schedule, and deliverables while ensuring timely execution.
- Immediate Joiners are preferred
Qualifications & Skills:
- Experience in any CRM Implementation (Lighthouse CRM, Zoho CRM, MS Dynamics CRM, NetSuite CRM, Infor CRM, or any CRM).
- Preferred Qualifications: CA-Inter, ICWA, IPCC, B. Com, B. Sc, BBA, MBA, Engineering or Equivalent.
- Strong understanding of CRM modules & business processes in manufacturing or FMCG.
- Excellent communication & presentation skills, open to travel.
- SQL & data modelling, MS Excel & Office proficiency are a plus.
Preferred candidate profile