Convergys India Services
Overview
Convergys India Services Private Limited BPO was a business process outsourcing (BPO) company operating in India. It was acquired by Concentrix in 2018. Prior to the acquisition, Convergys India Services provided customer management, information management, and business process services to clients across various industries.
About Us
Convergys India Services was a subsidiary of Convergys Corporation, a global leader in customer management. The India operations focused on delivering a wide range of outsourcing services, leveraging a large workforce and advanced technology to support clients' customer interactions and back-office processes. Following the acquisition by Concentrix, the operations were integrated into Concentrix's global service delivery network.
Culture
Prior to the acquisition, Convergys India Services emphasized a customer-centric culture, focusing on employee training and development to deliver high-quality service. The company promoted a collaborative work environment and valued innovation in service delivery.
Headquarters
Mumbai, Maharashtra