Experience
6 - 7 yrs
Job Location
Hyderabad, India
Vacancy
1
Designation
SAP CRM Consultant
Job Type
Not specified
Job Description
We are looking forward to hire SAP CRM-Technical Professionals in the following areas :
Bachelors degree in Information Technology, Computer Science, or a related field.
- Minimum of 6 - 7 years of experience as an SAP CRM Technical Consultant with a focus on both technical and UI aspects.
- In-depth technical knowledge of SAP CRM 7.0 EHP 2.0, including Activity Management, Marketing, Service, and ERMS.
- Strong UI/UX design and development skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Skills:
- SAP certification in CRM.
- Experience with SAP UI technologies (e.g., SAPUI5, Fiori).
- Experience with other SAP modules (e.g., SAP ECC, SAP S/4HANA).
- SAP CRM Implementation and Support:
- Lead the technical implementation and support of SAP CRM 7.0 EHP 2.0 modules within the AMS framework.
- Develop and customize SAP CRM solutions to meet ongoing business requirements.
- Provide continuous technical support and maintenance for SAP CRM projects, including troubleshooting and resolving technical issues.
- UI Design and Development:
- Design and implement user-friendly interfaces for SAP CRM applications.
- Ensure the UI design aligns with user experience (UX) best practices and business requirements.
- Develop custom UI components and enhancements using SAP UI technologies (e.g., SAPUI5, Fiori).
- Activity Management:
- Design and implement technical and UI solutions for activity management processes within SAP CRM.
- Ensure efficient tracking and management of customer interactions and activities through technical enhancements and intuitive UI designs.
- Develop and maintain technical and UI reports and dashboards for activity management.
- Marketing:
- Configure and manage the technical and UI aspects of marketing campaigns within SAP CRM.
- Develop technical and UI solutions to analyze marketing data and optimize campaign performance.
- Collaborate with marketing teams to align CRM technical and UI strategies with business goals.
- Service:
- Implement and support the technical and UI aspects of the SAP CRM Service module.
- Manage technical and UI configurations for service requests, service contracts, and service orders.
- Ensure timely resolution of technical and UI-related issues in customer service and enhance service delivery.
- ERMS (Email Response Management System):
- Configure and manage the technical and UI components of ERMS within SAP CRM.
- Automate email response processes through technical solutions and intuitive UI designs to improve customer communication.
- Monitor and analyze technical and UI metrics related to email response efficiency.
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