Teleperformance
Teleperformance India is a leading provider of outsourced customer service, technical support, and business process outsourcing (BPO) services. Operating across multiple locations within India, they serve a diverse global clientele across various industries including technology, telecommunications, banking, finance, and e-commerce. Their services encompass a wide range of functions such as inbound and outbound calling, email and chat support, social media management, data entry, back-office processing, and more. They leverage advanced technologies and a large pool of skilled multilingual agents to deliver high-quality, cost-effective solutions to their clients. A focus on employee development and client satisfaction are central to their operational strategies. The company is a subsidiary of the global Teleperformance Group, inheriting its experience and best practices while adapting to the unique Indian market context.
About Us
- Teleperformance India is a major BPO provider in India offering customer experience management and business process outsourcing services. - Established with a focus on exceptional customer service and operational excellence, the company has expanded its capabilities and client base through investment in employee training and development. - Their commitment to quality is ensured by adhering to stringent quality management systems and industry best practices, while building long-term client partnerships with customized solutions. - Teleperformance India offers flexible engagement models (on-site, nearshore, and offshore) to meet client needs. - Advanced technology infrastructure and data security are central to their service delivery.
Vision
To be the leading provider of customer experience and business process outsourcing services in India, recognized for its operational excellence, employee development, and unwavering commitment to customer satisfaction.
Mission
To consistently deliver exceptional customer experiences that exceed client expectations and drive business growth. To provide a supportive and rewarding work environment for employees, empowering them to reach their full potential and contribute to the company's success.
Culture
- Teleperformance India cultivates a collaborative, innovative, and continuously improving work environment that empowers employees. - They prioritize diversity, inclusion, open communication, and a supportive atmosphere for all. - Numerous training programs and career advancement opportunities are offered to foster professional growth. - A strong emphasis on teamwork and shared goal achievement is central to their culture. - Ethical business practices and social responsibility are core company values.
Specialties & Industries
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