Grievance Redressal
We are committed to addressing your concerns and resolving grievances promptly. Submit your complaint through our formal grievance redressal process.
Grievance Types
- 📋Service quality issues
- 👤Customer service complaints
- 💰Billing or payment disputes
- 🔒Privacy or data concerns
- ⚖️Policy or terms disputes
Resolution Timeline
1.
Initial Response
Within 24-48 hours
2.
Investigation
3-5 business days
3.
Resolution
5-7 business days
4.
Follow-up
Within 30 days
Submit Grievance
Grievance Redressal Process
📝
Step 1: Submit
Fill out the grievance form with all relevant details
🔍
Step 2: Review
Our team reviews and acknowledges your grievance
⚖️
Step 3: Investigate
Thorough investigation and analysis of the issue
✅
Step 4: Resolve
Provide resolution and follow-up to ensure satisfaction
Additional Support
📞
Phone Support
Call us at +971 4 123 4567 for immediate assistance
📧
Email Support
Send detailed grievances to grievances@tymblhub.com
💬
Live Chat
Chat with our support team for quick resolution