The Ritz-Carlton
The Ritz-Carlton Hotel Company, LLC is an American multinational luxury hotel chain that operates over 120 hotels and resorts in 36 countries and territories. Founded in 1983 with the acquisition of the Boston Ritz-Carlton and the subsequent expansion, the company has become synonymous with luxury hospitality, personalized service, and exceptional guest experiences worldwide. It is a subsidiary of Marriott International, operating as its premier luxury brand.
About Us
- The Ritz-Carlton embodies a legacy of luxury and unparalleled service, drawing inspiration from César Ritz, known as the 'king of hoteliers and hotelier to kings.' The brand is globally recognized for its commitment to the highest standards of service, often referred to as 'The Gold Standards.' These standards guide their 'Ladies and Gentlemen' (employees) in creating unique, memorable, and personal experiences for guests. - The company focuses on anticipating and fulfilling unexpressed wishes and needs, providing exquisite facilities, and fostering a culture of genuine care and service excellence.
Vision
While not always articulated as a single concise statement, The Ritz-Carlton's vision is deeply embedded in its 'Gold Standards' and strategic objectives: to be the premier worldwide provider of luxury experiences, continually elevating the art of hospitality. They aim to achieve total guest satisfaction by anticipating needs and exceeding expectations, maintaining their position as a global leader in luxury travel through innovation, unparalleled service, and a distinct brand identity.
Mission
The Ritz-Carlton's enduring motto, 'We are Ladies and Gentlemen serving Ladies and Gentlemen,' encapsulates their mission. They strive to provide the finest personal service and facilities for their guests, who will always enjoy a warm, relaxed, yet refined ambience. The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of their guests.
Culture
- The Ritz-Carlton's culture is built upon its 'Gold Standards,' which include a Credo, Motto, Three Steps of Service, and 12 Service Values. - This framework fosters a culture of empowerment, continuous improvement, and deep respect for both guests and employees. - Employees are encouraged to take ownership, use their judgment, and consistently deliver legendary service. - This culture promotes teamwork, integrity, and a passion for excellence, ensuring every guest experience is memorable and every 'Lady and Gentleman' feels valued and inspired.
Specialties & Industries
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