Cold Stone Creamery
Cold Stone Creamery is an American ice cream parlor chain headquartered in Scottsdale, Arizona. It is known for its unique concept of serving super-premium ice cream, ice cream cakes, milkshakes, and smoothies that are custom-made by blending a variety of mix-ins with the ice cream on a frozen granite stone. The company operates primarily through a franchise model.
About Us
- Founded in 1988 by Donald and Susan Sutherland in Tempe, Arizona, Cold Stone Creamery quickly gained popularity for its innovative approach to ice cream. - The core concept revolves around 'The Ultimate Ice Cream Experience,' where customers can choose from a wide array of ice cream flavors and then select mix-ins such as candies, fruits, nuts, and brownies. - These ingredients are then skillfully folded into the ice cream on a chilled granite slab, creating personalized and unique desserts. - This interactive process, combined with high-quality ingredients and a vibrant store atmosphere, has made Cold Stone Creamery a distinctive brand in the dessert industry. - It is currently a brand under Kahala Brands, a global franchisor of quick service restaurant concepts.
Vision
Cold Stone Creamery's vision is centered on being the leading destination for personalized, super-premium ice cream, continually innovating its offerings, and expanding its global presence while upholding its unique interactive customer experience and brand appeal.
Mission
While a formal, publicly stated mission statement might vary, Cold Stone Creamery's underlying mission is to provide 'The Ultimate Ice Cream Experience.' This involves serving high-quality, customized ice cream creations in a fun, interactive, and memorable environment, ensuring every customer enjoys a personalized dessert.
Culture
- The culture at Cold Stone Creamery, especially at the store level, is typically characterized by an energetic, customer-focused, and fun atmosphere. - Employees, often called 'crew members,' are encouraged to be friendly, enthusiastic, and provide excellent service, sometimes even performing songs for tips. - The emphasis is on teamwork, creativity in dessert preparation, and delivering a memorable experience to every customer. - At the corporate level, the culture aligns with that of Kahala Brands and MTY Food Group, focusing on brand management, franchise support, and operational excellence within the quick-service restaurant industry.
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