Freshworks
Customer experience software company providing a suite of cloud-based products.
About Us
- Freshworks Inc., founded in 2010, is a publicly traded (NASDAQ: FRSH) customer experience software company offering a suite of cloud-based products via a SaaS business model. - Initially focused on customer support, Freshworks expanded its product portfolio to encompass a comprehensive range of customer engagement tools, from help desk and CRM to marketing automation and collaboration tools. - The company serves a broad range of businesses, from SMEs to large multinational corporations, achieving significant growth through strategic acquisitions, consistent innovation, and substantial venture capital funding. - Freshworks' success is driven by its focus on ease of use, affordability, and integration capabilities, differentiating itself through intuitive, cost-effective, and scalable solutions. - The company's growth is fueled by an expanding customer base, strategic partnerships, and continuous product development based on customer feedback and market trends.
Vision
To be the leading provider of customer experience solutions globally.
Mission
To empower businesses of all sizes with simple and effective customer experience software.
Culture
- Freshworks cultivates a collaborative, innovative, and fast-paced work environment prioritizing customer-centricity, transparency, and open communication. - Employee empowerment, continuous learning, and a commitment to well-being and work-life balance are central to the company culture. - Freshworks fosters an inclusive and diverse atmosphere.
Specialties & Industries
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