Webhelp
Webhelp is a global customer experience (CX) and business process outsourcing (BPO) company. They offer a range of services including customer service, technical support, sales support, back-office processing, digital marketing, social media management, and more. Their services are delivered across multiple channels, including voice, email, chat, social media, and mobile. Webhelp distinguishes itself through its use of technology, data analytics, and a focus on employee engagement to improve customer experience and business outcomes. They serve clients across various industries, including telecommunications, technology, retail, finance, and travel. Webhelp's approach emphasizes creating a positive and personalized experience for each customer interaction.
About Us
- Founded in 2000, Webhelp is a multinational company with a significant global presence. - They prioritize building long-term client partnerships and employee development. - Their operational model combines human interaction with technology (AI, machine learning, etc.) to improve customer experiences and provide data-driven insights. - Webhelp is committed to ethical and sustainable business practices. - The company's focus is delivering exceptional customer experiences that drive positive business growth for its clients.
Vision
To shape the future of customer experience by leveraging technology and human expertise to create seamless, personalized interactions that drive customer loyalty and business success. This vision extends to becoming a recognized industry leader in responsible business practices, placing emphasis on sustainability and positive societal impact.
Mission
To be the leading global provider of customer experience solutions, consistently exceeding client expectations and empowering employees to deliver exceptional results. This mission encompasses continuous innovation, operational excellence, and a commitment to building long-term, mutually beneficial relationships with clients and employees.
Culture
- Webhelp cultivates a collaborative, innovative, and inclusive workplace that empowers employees and fosters their development. - Open communication, teamwork, and a commitment to excellence are central to their culture. - They prioritize diversity and inclusion, ensuring all employees feel valued and respected. - Webhelp actively promotes work-life balance and employee well-being.
Specialties & Industries
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