TeleTech
TeleTech, now operating under the name TTEC, is a global provider of technology-enabled services. They offer a wide range of customer experience solutions, including customer support, sales, technical support, and digital marketing services. Their services are delivered across multiple channels, including voice, email, chat, social media, and mobile. TTEC leverages technology and data analytics to enhance customer interactions and drive business outcomes for their clients. They work with a diverse range of industries, including telecommunications, financial services, technology, healthcare, and retail. TTEC distinguishes itself by focusing on providing a holistic customer experience, integrating various touchpoints for a seamless and personalized journey. They have a strong commitment to employee development and invest heavily in training programs and career advancement opportunities.
About Us
- TTEC is a global leader in digital customer experience (CX) technology and services, helping businesses improve customer interactions, increase loyalty, and drive growth for over 40 years. - They offer diverse solutions ranging from basic inbound support to advanced omnichannel strategies, leveraging AI and machine learning for optimized, personalized experiences. - TTEC's approach is rooted in data-driven insights and continuous improvement to adapt to evolving client and customer needs. - They are committed to building a strong, diverse, and inclusive workforce that fosters innovation and creativity. - Their global presence allows them to provide consistent, high-quality multilingual service across multiple time zones.
Vision
To be the most trusted and valued provider of digital customer experience solutions globally.
Mission
To deliver exceptional customer experiences that drive business growth for their clients.
Culture
- TTEC cultivates a culture of innovation, collaboration, and employee growth, prioritizing diversity, inclusion, and equity. - Open communication, employee empowerment, and a dynamic work environment are encouraged to foster continuous learning and development. - Employee well-being is prioritized through programs promoting work-life balance and support. - A strong sense of community and teamwork is fostered through employee engagement activities. - This creates a welcoming and inclusive environment for employees of all backgrounds to contribute to the company's success.
Specialties & Industries
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