Firstsource Solutions
A leading global provider of business process management (BPM) and customer experience (CX) solutions.
About Us
- Firstsource Solutions is a global provider of business process management (BPM) and customer experience (CX) solutions, serving diverse sectors like healthcare, banking, and technology since 1997. - Their comprehensive, end-to-end solutions optimize business processes and enhance customer interactions through services such as customer support, technical support, back-office processing, and data management, leveraging AI and automation. - The company operates globally, strategically located to serve clients across various time zones and regions, achieving consistent revenue growth through strategic acquisitions and advanced technology platforms. - Firstsource prioritizes ethical and sustainable business practices, a data-driven approach, client satisfaction, and long-term partnerships, maintaining various industry certifications and compliance standards. - Their commitment to digital transformation services helps clients adapt to the changing technological landscape and enhance customer journeys, resulting in industry recognitions and awards.
Vision
To be a globally recognized leader in delivering innovative and transformative business solutions, renowned for our exceptional customer experience, cutting-edge technology, and commitment to ethical business practices.
Mission
To be the leading global provider of business process management and customer experience solutions, empowering clients to achieve sustainable growth and exceptional customer outcomes.
Culture
- Firstsource Solutions cultivates a collaborative, innovative, and empowering work environment that supports employee development and career growth. - Their values prioritize customer centricity, integrity, and excellence. - They foster a diverse and inclusive workplace reflecting their global operations. - Firstsource Solutions aims to build a strong sense of community and belonging through internal communication and employee engagement programs.
Specialties & Industries
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