Collection Executive- Receivable Passenger Vehicle Loans

Role & responsibilities

Conducting customer profile analysis and customer payment analysis.
Making collection efficiency plan through allocated contract base 
Planning daily travel schedule/visits as per payment pattern of customer
Collection of EMI from the customers overdue as well as current month due.
Collection of AFC/SFC due from customers.
Ensuring maximum collection through cheques/digital or branch collections.
Timely submission of collected cash in the office.
Taking customer appointments on customer commitments for collection.
Adherence of statutory, regulatory, and organizational processes and policies 
Ensure maintenance of cordial relationships between all subordinates, peers, superiors, banks, dealers, dealer salesmen and customers.
Optimum utilization of available digital intervention
Implementing various collection strategies identified by the vertical according to ageing contracts. 
Driving sales of Mahindra Finance Products ( Cross Sales)