Job Description
We're Hiring in ODISHA
NOTE:- First plz read & understand the job requirements in detail
Job Title :- Cluster ClinIc Business & Operations Manager ( Hosptals & Diagnostics )
Are you passionate about healthcare and looking for an exciting field-based career? Join our fast-growing healthcare team and lead Business Growth & Operations across multiple clinics.
Locations: 1. Jaleswar 2. Jajpur Road 3.Bhadrak
4. Chhatrapur 5. Asika 6. Phulbani 7. Mahasamund ( CG )
Role & responsibilities
A. Clinic Operations & Business Performance
- Ensure Company eClinics operate profitably while delivering a hassle-free, "WOW" patient experience.
- Drive patient walk-ins, revenue generation, and clinic profitability.
- Promote and cross-sell key healthcare services including memberships, medicines, diagnostics, and surgery services.
- Manage multiple eClinics within the assigned district/cluster through regular field visits and close coordination with clinic staff.
B. Doctor & Medical Consultant Management
- Generate and onboard local doctor leads.
- Coordinate doctor schedules to ensure timely availability across clinics.
- Ensure timely settlement of doctor payouts.
C. Community Outreach & Patient Acquisition
- Plan and execute awareness campaigns (health camps, auto announcements, social media, etc.) to increase patient footfall.
- Coordinate health camps for lead generation and revenue growth.
D. Patient Experience & Care Coordination
- Ensure smooth patient journey and timely resolution of patient concerns.
- Conduct post-service patient follow-ups.
- Work with internal teams to implement patient-focused healthcare programs.
E. Leadership & Clinic Excellence
- Lead new community healthcare initiatives by collaborating with local stakeholders.
- Ensure adherence to clinic SOPs, patient journey standards, and data management processes.
- Supervise nurses and pharmacists, ensuring smooth clinic operations.
- Coordinate on-the-job training of clinical staff with the Clinical Training team.
F. Cross-Functional Coordination
- Collaborate with Company's cross-functional teams to ensure high-quality healthcare services are delivered to the communities served.