Client Success Advisor

Roles and Responsibilities :

• Develop and execute customer retention strategies to reduce churn rates and increase customer lifetime value.
• Collaborate with cross-functional teams to identify opportunities for upselling, cross-selling, and renewals.
• Analyze customer data to optimize product adoption, usage, and retention through personalized marketing campaigns.
• Manage the entire customer lifecycle from acquisition to renewal, ensuring seamless transitions between stages.

Job Requirements :

• 4-9 years of experience in B2B SaaS companies or similar industries.
• Proven track record in churn management, cross selling, upselling, retention management.
• Strong understanding of customer life cycle management including acquisition, onboarding, engagement & retention phases.