Experience
5 - 10 yrs
Job Location
Gurugram, India
Vacancy
1
Designation
Service Desk Specialist
Job Type
Not specified
Job Description
We are looking for a skilled professional with 5 to 10 years of experience in Chinese Mandarin and incident management, based in Gurgaon. The ideal candidate should have excellent communication skills and the ability to work effectively in a team environment.
Roles and Responsibility - Manage incidents and provide technical support to customers.
- Collaborate with SOC L1 and Tech Lead during incident management.
- Utilize technical mindsets to resolve complex issues.
- Develop and maintain excellent communication skills.
- Work effectively in a team environment to achieve common goals.
- Provide highquality customer service and ensure customer satisfaction.
- Minimum 5 years of experience in incident management and Chinese Mandarin.
- Excellent communication skills and the ability to work effectively in a team environment.
- Strong technical mindset and problemsolving skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Experience working with SOC L1 and Tech Lead is an added advantage.
- Strong analytical and troubleshooting skills.