Job Description

The Role:

Chegg is currently hiring for Thinkful - one of its Online Learning Service.

At Thinkful, we believe that if schools put in even half the amount of effort that students do the

outcomes would be better for everyone. People would have a path to a fulfilling future, instead of

being buried under debt. Employers would benefit from a workforce trained for today. And education

could finally offer students a return on their investment of both money and time. Chegg India is a fully

owned subsidiary of Chegg Inc. and has its offices in New Delhi and Visakhapatnam in India.

We put in outlandish amounts of effort to create an education that offers our students a guaranteed

return on their investment. We partner with employers to create a world-class curriculum built for

today. We go to the ends of the earth to find mentors who are the best of the best. We invest more in

career services than any of our peers. We work hard to be on the ground in the cities our students

are. Simply put, no other school works as hard for its students as we do. Students enroll

in Thinkful courses to gain the valuable technical and professional skills needed to allow them to enter

a new meaningful high growth career.

As a Subject Matter Expert, you ll provide curriculum support to students through a variety of

delivery formats, including but not limited to asynchronous grading feedback on student submissions

and chat-based live technical tutoring. You might be helping them through a bug, explaining new

concepts or reinforcing the fundamentals, or helping students problem-solve an assignment they are

stuck on.

Responsibilities:

Support adult learners through a variety of delivery formats on a shift-based schedule

Grading: Reviewing student checkpoints submissions and delivering written feedback,

including analysis of projects and portfolios.

Technical Coaching: Provide in-demand support to technical questions and guidance

requests that come to the Technical Coaching team through text and video in a timely

manner. This team also provides the Teaching Assistant support for immersive programs.

Hit key performance metrics in order to meet customer SLAs

Maintain understanding of discipline industry best practices as well as internal curriculum and

assignments

Respond to student inquiries in a timely fashion with empathy for the learner

Additional tasks as assigned by manager; may include curriculum maintenance or quality

assurance tasks

Share feedback and report any platform or curriculum issues to lead/manager

Requirements :

Subject expertise in one or more of Thinkful s discipline offerings (discipline specific

proficiencies and relative year s experience listed below)

Strong organizational and time-management skills

Ability to explain complicated topics clearly and without jargon

Strong verbal and written communication skills

Strong English proficiency, both written and verbal

Empathy for new learners, a desire to constantly learn and a passion for education

Highly coachable, display genuine student advocacy, and are comfortable working in a

complex,rapidly changing environment

Willingness to work in rotational shifts and week-offs as per business requirement

Technical Skillsets Required :

2+ years relevant professional work experience

Proficiency in SQL, Advanced Excel, Tableau, Python, Postgres, Strong Statistical

Background, Experimental Design, A/B Testing at an industry level

Data retrieving, cleaning and handling.

Communicating business results and data visualization.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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