Job Description
Provide L2 operational support for Check Point firewalls in large-scale enterprise environments.
Monitor firewall health, performance, and traffic in 24x7 production environments.
Troubleshoot complex issues related to traffic flow, IP reachability, routing, NAT, VPN, and performance.
Analyze end-to-end traffic flow to identify why traffic is permitted, blocked, or dropped.
Perform deep log analysis using SmartLog / SmartView to trace allowed and denied traffic.
Investigate and resolve traffic blocks caused by access control rules, NAT misconfiguration, or security blades.
Implement and manage security policies, NAT rules, and objects using SmartConsole.
Work on different Check Point firewall models including Quantum, Maestro, VSX, and virtual firewalls.
Support Site-to-Site VPN and Remote Access VPN configurations and related traffic issues.
Perform firewall upgrades, hotfix installation, migrations, and backup/restore activities.
Participate in change management, maintenance windows, and incident bridge calls.
Perform root cause analysis (RCA) for recurring issues and suggest preventive measures.
Coordinate with L3 teams, vendors, network, and application teams for issue resolution.
Ensure compliance with security policies, audit requirements, and best practices.
Create and maintain SOPs, run-books, and operational documentation.