Chat Support Executive

Job description

Role & responsibilities

• Provide on-line support for on/offshore customers.
• Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials
• Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
• Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
• Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement, for voice
• Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

Preferred candidate profile

• Undergraduate/ Graduate Fresher and Undergraduate/ Graduate with min 6 months exp
• WriteX & Typing:- 60 B2 & Above, 25 WPM & 90% Accuracy

Work Experience

Experience Fresher or Experience both can apply (BPO and Service industry experience preferred)

Skills

• Communication Listen attentively and resolve customers issue effectively. Should be sensitive about customers information.
• Customer Focus Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous , energetic and engaging while dealing with customers
• Learning Orientation To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight.

HR:- Prabhsimran Singh

Prabhsimran.Singh3@teleperformance.com

8556999933