Experience
Up to 3 yrs
Job Location
Panaji, India
Vacancy
1
Designation
Chat Support Associate
Job Type
ONSITE
Job Description
We are looking for a highly skilled and experienced Chat Support Associate to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch support to our customers.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate responses to customer questions and concerns.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to resolve customer issues.
- Maintain high product knowledge to effectively support customers.
- Identify opportunities to upsell and cross-sell products or services.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple chats simultaneously.
- Strong problem-solving and analytical skills.
- Proficient in using chat software and technology.
- Ability to adapt to changing situations and priorities.
- Strong attention to detail and organizational skills.
About Company
Open Destinations Infotech Pvt Ltd is a leading company in the industry, committed to providing exceptional customer experiences.
