Experience
1 - 4 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Customer Support Executive
Job Type
ONSITE
Job Description
- The role is for a prestigious client in the hospitality industry.
- Excellent communication skills is a must.
- Minimum 9 months of experience in handling customer calls and providing support is required. Candidates from a hospitality background are preferred.
- The role involves a 24x7 rotational shift and follows a hybrid model2 days in office, 3 days remote. Weekly offs are not fixed and can be on any two days in a week.
- For work-from-home days, candidates must have strong internet connectivity and should have no background noise, as previous issues led to escalations. The company will cover some monthly internet costs.
- The shift is primarily daytime and there would be at least five-night shifts per month. For Cab facility, the team will check and let us know soon.
- Candidates should be based in Vikhroli or nearby areas and not so far this office location.
- The candidate should have maturity and patience in handling customers.