Experience
5 - 10 yrs
Salary (CTC)
₹13.1L - ₹19.4L
Job Location
Chennai, India
Vacancy
1
Designation
Business Analyst
Job Type
Not specified
Job Description
Job Description
- Gather, analyze, and document business requirements, user stories, acceptance criteria, and process flows
- Translate business needs into functional and non-functional specifications for communication platforms (SMS, Email, Push, WhatsApp, In-app, Chatbots)
- Perform gap analysis and impact assessments across CRM, mobile applications, core banking, middleware, and workflow systems
- Support the design of message templates, triggers, routing rules, and customer journey workflows
- Collaborate with engineering teams on API-based integrations for real-time and batch messaging
- Act as the primary liaison between business stakeholders, product owners, engineers, and vendors
- Facilitate workshops, UAT sessions, and requirement walkthroughs
- Support backlog grooming, release planning, SIT/UAT cycles, and compliance validation
- Maintain BRDs, FRDs, user stories, process maps, and workflow documentation
- Strong understanding of omnichannel communication platforms and customer engagement systems
- Experience with tools such as Twilio, Infobip, Braze, Adobe Campaign, Firebase, SendGrid, or similar platforms
- Knowledge of APIs, JSON, event-driven integrations, and orchestration workflows
- Experience working in Agile or Scrum environments using tools like Jira, Confluence, and Figma
- Strong analytical, documentation, and stakeholder management skills
- Banking or financial services experience is preferred
- Excellent communication and problem-solving abilities
- 5 10 years of experience as a Business Analyst in digital platforms or customer communication domains
- Hands-on experience delivering communication platform enhancements
- Exposure to regulated environments (banking or financial services preferred)
- Proven ability to manage multiple initiatives under tight timelines