Business Analyst - Business Analysis

We are looking forward to hire Business Analysis Professionals in the following areas :

Primary Skills :

• 5+ years of experience in working and leading teams on logistics, supply chain, or operations support
• Expereince in coordinating with customers, stakeholders, end users, carriers and operations contacts.
• Strong data entry and data management skills with high attention to detail
• Proficiency in Microsoft Excel (sorting, filtering, basic formulas, reporting)
• Familiarity with load boards, shipment tracking tools, and reporting dashboards
• Hands-on experience working with Transportation Management Systems (TMS) or similar tools
• Ability to manage operational workflows, shipment tracking, and load coordination
• Good understanding of logistics processes including shipment planning, scheduling, and execution
• Strong communication skills (written and verbal) to interact with customers and internal teams
• Experience supporting US/UK customers and ability to work in EU/UK time zones
• Proactive, self-motivated, and able to work in a fast-paced operational environment
• Ability to handle multiple tasks and prioritize effectively
• Ability to proactively identify issues and provide resolution or escalation
• Experience in exception handling and operational troubleshooting
• Good analytical thinking and reporting skills
• Ability to conduct basic system/process training for internal/external stakeholders
• Knowledge of standard operating procedures (SOP) creation and documentation

Good to Have :

• Exposure to EDI concepts and formats such as X12, XML, Flat Files
• Knowledge of process improvement methodologies
• SAP exposure is a Plus

Responsibilities :

• Leading Offshore Team and customer coordination
• Support 24X7 on rotational shifts
• Support global coverage across all regions
• Ensure transportation arrangements are executed efficiently by booking and managing loads within the Transportation Management System
• Monitor shipment lifecycle, load boards, and team mailboxes to ensure timely updates and issue resolution
• Schedule pickup and delivery appointments with customers and receivers
• Handle data entry, load creation, and updates within logistics systems
• Perform exception management, resolving both standard and knowledge-based issues proactively
• Communicate effectively with customers via email and phone, providing timely and professional updates
• Facilitate customer calls, provide shipment status updates, and proactively address potential risks
• Maintain, document, and improve Standard Operating Procedures (SOPs)
• Generate, validate, and distribute operational reports (daily/weekly/monthly)
• Perform reconciliation of shipment and operational data across reports and systems
• Collaborate with cross-functional teams (operations, customer, carriers) to ensure smooth execution
• Support training sessions for customers or internal teams on systems and processes
• Identify opportunities for process improvement, cost savings, and efficiency enhancements
• Act as a support resource for team members and contribute to overall team performance
• Ensure adherence to defined SLAs and operational metrics

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture