Branch Operations Manager

Role Purpose:
To ensure efficient branch operations, regulatory compliance, and seamless coordination between sales, credit, and operations teams while maintaining high standards of documentation, audit readiness, and process adherence.

Key Responsibilities:

1. Process Compliance Management
   • Ensure strict adherence to all operational processes and login checklists at all times.
   • Monitor compliance with sanction and disbursement conditions for all loan files.
2. Coordination Workflow Management
   • Coordinate effectively with Branch Sales and Credit teams to ensure smooth processing and timely movement of loan files.
   • Act as a central point of contact for operational support within the branch.
3. Audit Regulatory Support
   • Assist the Location Operations Head during audits, including Concurrent, Statutory, and NHB audits.
   • Ensure readiness of documents and processes for internal and external audits.
4. Branch Administration Compliance
   • Support the Location Operations Head in maintaining branch infrastructure and administrative compliance as per NHB and organizational norms.
   • Ensure all regulatory and internal compliance standards are consistently met.
5. MIS Reporting
   • Manage and maintain Branch Operations MIS, ensuring accuracy and timely reporting.
   • Track operational metrics and highlight gaps or risks proactively.
6. Regulatory Activities Execution
   • Ensure timely and accurate execution of regulatory requirements such as CERSAI, CKYC, and other statutory reporting authorities.
7. Document Management Custody
   • Ensure safe storage and proper handling of all loan documents at the branch.
   • Oversee timely and secure dispatch of documents to centralized vault storage with quality checks.

Key Skills Competencies:

• Strong understanding of HFC operations and regulatory framework
• Knowledge of CERSAI, CKYC, and NHB compliance guidelines
• Attention to detail and documentation accuracy
• Audit handling and compliance orientation
• Strong coordination and stakeholder management skills
• Proficiency in MIS and reporting tools

• Graduate (Mandatory)

• Preferred Experience:

• 2 4 years of experience in operations within NBFC/HFC/BFSI sector
• Prior experience in branch operations or loan processing preferred