Billing Specialist

Job Title: Senior Executive Customer Billing
Department: Finance & Accounts / Revenue Operations
Experience Required: 5 6 Years
Location: [Pune]
Employment Type: Full-time

Position Overview
We are seeking a detail-oriented, analytical, and proactive Senior Executive – Customer Billing with 5 to 6 years of core billing and order-to-cash experience. In this role, you will be responsible for overseeing the end-to-end billing cycle, ensuring 100% accuracy in customer invoicing, resolving complex billing discrepancies, and maintaining strong cross-functional communication with Sales, Account Management, and Collections teams.

Key Responsibilities1. Invoicing & Revenue Operations

• Manage end-to-end customer billing operations, ensuring accurate and timely generation of invoices (recurring, usage-based, milestone, or custom pricing).
• Review contracts, Master Service Agreements (MSAs), and Statements of Work (SOWs) to validate billing schedules, terms, and tax structures.
• Ensure compliance with local tax regulations (e.g., GST, VAT, Sales Tax) and proper application of discounts, credits, and withholding taxes.
  

2. Reconciliation & Account Management

• Perform monthly billing reconciliations between CRM/Billing systems (e.g., Salesforce, Chargebee, Zuora) and ERP systems (e.g., SAP, NetSuite, Tally).
• Track and manage deferred revenue, unbilled revenue, and credit notes.
• Identify and resolve billing errors, root causes of disputes, and process bottlenecks to ensure high customer satisfaction.
  

3. Audit & Compliance

• Prepare monthly, quarterly, and annual billing schedules and schedules for internal and external audit compliance.
• Enforce strict internal controls around billing adjustments, write-offs, and custom pricing approvals.
  

4. Stakeholder Collaboration

• Work closely with Sales Operations, Customer Success, and Account Managers to address customer queries regarding invoices and contract terms.
• Collaborate with the Accounts Receivable/Collections team to reduce Dispute Resolution Days (DRD) and improve Days Sales Outstanding (DSO).
  

Required Qualifications & Skills

• Education: Bachelor’s degree in Commerce, Finance, Accounting, or a related field. (MBA in Finance is a plus).
• Experience: 5 to 6 years of hands-on experience in billing, revenue accounting, or order-to-cash operations, GAAP Understanding.
  
• Technical Proficiency:
  
• Advanced knowledge of MS Excel (VLOOKUP, Pivot Tables, Complex Formulas, Data Validation).
• Experience with major ERPs (e.g.,SAP, NetSuite, Oracle) and CRM/Subscription Billing platforms (e.g., Salesforce, Chargebee, Zuora, Stripe).
  
• Core Competencies:
  
• Strong understanding of revenue recognition principles and tax frameworks (GST/VAT)/
• Excellent problem-solving, analytical, and mathematical skills.
• Strong written and verbal communication skills to interact with internal leadership and enterprise clients.
• High attention to detail with the ability to manage tight monthly-closing deadlines.